Gemplers Quality Guarantee

At Gemplers, we stand behind the quality and durability of all Gemplers brand products. We guarantee our products against defects in materials or workmanship under normal use. If your product fails, we'll replace it or issue a Gemplers gift card for its value.

In simple terms, if you do the fair thing, we'll do the fair thing.

What's not covered

This guarantee dose not cover damage caused by misuse, improper maintenance, normal wear and tear, environmental or weather-related factors, improper storage, or unauthorized repairs or modifications.

A product's lifespan can vary based on how hard and how frequently it is used. Heavy, everyday use will naturally result in wear over time, and worn-out products are not considered defective. Again, the spirit of the policy is we will be fair and expect you to be fair.

How it works

If you experience an issue with your Gemplers brand product, here's what you need to do:

1. Take a clear picture of the problem.
2. Send the picture along with a description of what happened or what is wrong with the product to customerservice@gemplers.com.
3. Once we process your claim, we will send you a replacement or issue a Gemplers gift card for the value of the product.

For any non-Gemplers brand products, please see our return policy.