Orders, Shipping, & Returns

  • Orders
  • Shipping
  • Returns

How to Order

+ Order Online

All of our products are available online. Use the search box or product categories to find what you need. If you need assistance placing an order online, please email us or call our friendly and knowledgeable Customer Service team at 1-800-382-8473.

+ Phone Orders

To place a phone order call our friendly and knowledgeable Customer Service team at 1-800-382-8473. If you have questions about any of our products, or anything else for that matter, our team can help you with that too!

+ Mail Orders

You can mail your order to:


Gempler's
PO Box 5175
Janesville, WI 53547-5175

 

Click here to print an order form.

+ Fax Orders

If you would like to fax your order, please send it to our Customer Service team at 1-800-551-1128.

Ordering Terms

Local Safety Standards & Regulations
Products sold by Gempler's are designed to meet stated U.S. safety standards and regulations. Because local safety standards and regulations vary significantly, Gempler's cannot guarantee that our products meet all applicable requirements in each locality. The purchaser assumes all responsibility for compliance with safety standards and regulations in those localities in which the products will be shipped, sold and used.

Claims
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. If a truck shipment is damaged, please note the damage on the delivery receipt. Then call us at 1-800-382-8473.

Shipping Hazardous Products
Products requiring special handling per D.O.T. regulations will require additional shipping charges. For specific details call 1-800-382-8473.

California Proposition 65
The State of California requires that certain warnings be given concerning products which contain chemicals subject to Proposition 65. Products which contain chemicals subject to Proposition 65 are identified on this website with a Proposition 65 Icon.
Applicable Proposition 65 warning(s), see below, are provided upon product purchase.
Warning: Cancer - www.P65Warnings.ca.gov.
Warning: Reproductive Harm - www.P65Warnings.ca.gov.
Warning: Cancer and Reproductive Harm - www.P65Warnings.ca.gov.

Limited Warranty
Except as described in our guarantee, there are no express warranties or implied warranties including, but not limited to, merchantability and fitness for a particular purpose. Gempler's shall not be subject to and disclaims: (1) any other obligations or liabilities arising out of breach of contract or of warranty, (2) any obligations whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by Gempler's or any undertakings, acts or omissions relating thereto, and (3) all consequential, incidental and contingent damages whatsoever.

Ownership
Gempler's Inc., PO Box 5175, Janesville, WI 53547-5175.

Terms
These terms and conditions shall constitute the entire agreement between Gempler's and the purchaser, and shall be governed by and constructed according to the laws of the state of Wisconsin and the United States of America.

NOTE
Teflon™ is a trademark of The Chemours Company FC, LLC, used under license by Gempler's Inc.

Payment Methods

Credit Cards
We accept Visa®, MasterCard®, American Express®, Discover® and GSA SmartPay®, for fax, phone, mail and web orders.

Check or Money Order
Payment may be made with check or money order when ordering by mail. Payment must be made in U.S. dollars. Please do not send cash through the mail.

Open Account
To qualify for open account you must have annual sales over $2500 and 4 or more orders within a 12-month period paid via credit card.

 

Open Account FAQs

How do I qualify for Open Account?

      • Annual sales with Gempler’s of $2500 and 4 or more orders within a 12-month period paid via credit card.

If I meet the criteria above, what's next?

      • If you qualify, please contact customerservice@gemplers.com to request open account and include your Gempler’s account number. Your request will be reviewed within 48 hours. Gempler’s reserves the right to approve or deny your request for open account.

Once approved, how often is my credit limit evaluated?

      • Credit limits are reviewed annually based upon the qualifications above and timely payment history. Gempler’s reserves the right to change or revoke credit limits at any time.

Are consumers eligible for Open Account?

      • Open Account is only available for businesses.

Which credit agencies do you report to?

      • We do not report to any credit agencies.

Prices

All prices published on our website are in U.S. dollars and must be paid in U.S. dollars.

NOTE: In the event of a pricing error, Gempler's reserves the right to charge the correct price. We also reserve the right to change prices without notice should market commodity conditions unforeseeably change.

Gempler's Shipping Saver

Unlimited Ground Shipping only $59 per year!

You won't pay standard shipping and handling costs on any orders for the next 12 months. You'll start saving on shipping charges after just a few orders. Enjoy the convenience of ordering what you want, when you want it - there is no need to consolidate or build up orders.

Standard Ground Shipping

Our fair shipping rates and estimated delivery times vary by total order weight (see table) and geographic location (see map).

 

We ship Monday-Friday only. Orders placed over the weekend or a holiday will not be processed until the next business day.

Transit times on items shipping directly from the manufacturer will vary. For exact delivery dates, contact Customer Service at 1-800-382-8473 or customerservice@gemplers.com.

You may also choose to send your order either Next Day or Second Day Air. Charges are calculated at checkout.

Items too large or heavy for FedEx may be shipped via truck. Shipping charges will be quoted when you place your order or shortly thereafter via phone or email.

Add $2 to standard ground shipping charges for hazardous items such as fire extinguishers and flares. Add $10 to oversized shipments.

Orders are shipped FOB Janesville, WI, or factory, at our discretion unless otherwise agreed to by Gempler's. We prepay and add shipping charges.

Economy Shipping

  • Low flat rate of $8.99
  • Items under 7 lb.
  • In Stock orders delivered in 3 to 7 business days
  • Unable to ship to AK and HI. No oversized or hazardous items can be shipped anywhere.
Weight

0.00 – 5.00

5.01 – 10.00

10.01 – 20.00

20.01 – 30.00

30.01 – 40.00

40.01 – 50.00

50.01 – 60.00

60.01 – 70.00

70.01 – 80.00

80.01 – 90.00

90.01 – 100.00

100.01 – 150.00

150.01 – 200.00

200.00 – 250.00

250.01 – 300.00

300.01 – 350.00

350.01 – 400.00

Price

$10.99

$11.99

$14.99

$16.99

$21.99

$26.99

$29.99

$32.99

$39.99

$49.99

$59.99

$79.99

$99.99

$125.99

$149.99

$175.99

$199.99

Sales Tax

Gempler's is required to charge state and local tax on items shipped to addresses within the following state(s): AL, AR, CA, CO, CT, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, WV, WY.

If applicable, please provide sales tax exemption certification and clearly state which items are tax exempt.

The Gempler's Guarantee

✓ The best products

✓ The best service

✓ Don't like it? Return it.

When can I return a product purchased from Gempler's?

You can return products within 30 days of receiving your order. We ask that the product is in new condition and in its original packaging.

If you receive a product that is defective or damaged due to shipping, please contact our Customer Service team at 1-800-382-8473 within 2 days of receipt. We'll be more than happy to help you make it right.

 



Are there any exceptions to the return policy?

Yes, there are certain instances when a product is non-returnable:

  • Special-ordered products
  • Customized products
  • Clearance items
  • Hazardous products or products once used with hazardous materials.

How do I return a product?

Any product you return must be in new condition and in its original packaging within 30 days of receipt.

 

Send the product(s) via the carrier of your choice. Once we receive the item(s) back and they are inspected, a credit will be issued to you.


Send your return to:
Gempler's Returns
Dock #1
401 S Wright Rd.
Janesville, WI 53546

 

If you have any questions, please contact our Customer Service team at 1-800-382-8473 or returns@gemplers.com and we'll be happy to help you.