Frequently Asked Questions

We've covered a few common topics below, but you can always feel free to call our friendly customer service folks at (800) 382-8473 or email at with any questions about shopping, orders, or products.

Signing In & Account Management

To access accounts, click the icon in the top right corner of the web site. To log in, simply enter your email address and password. If you do not have an account, click "Create Account". You can also click here to create an account. Enter your first and last names, email address and a password (which is case sensitive).

Click the icon in the top right corner of the web site. Click the "Forgot your password?" link. Enter your email address and click submit. You will be sent an email containing a link which will allow you to enter a new password.

Try the following:
• Enable Cookies. How to Enable Cookies
• Enable JavaScript. How to Enable JavaScript
• Refresh the page.
Please contact Customer Service at 1-800-382-8473 if you are still unable to log in or create an account.

The main reason this occurs is that there is an extra character or space in the email address box. This error happens occasionally when you copy and paste your email address into the boxes provided. Delete any extra spaces or characters and try submitting it again. If you still run into this problem after checking for those extra characters or spaces, please contact Customer Service at 1-800-382-8473 and we would be happy to help you work through the problem you are experiencing.

To change the information on your account, log in using the link at the top of the website.

From the Account Details page you will be able to:
• Change your password
• Add, delete and edit shipping and billing addresses

To change your password: Please click the Log in link at the top of the page. Enter your email and click Reset Password. You will receive an email with a link to enter a new password.

If you need to change your Name or Email address, please contact customer service at 1-800-382-8473 or email

Yes, you can place an order without creating an account. Your information will not be saved for future purchases.

However, if you have previously registered with Gemplers or placed orders under a registered account in the past, you will have to log in using your existing username and password (which is case sensitive).

There is no way to place an order online without submitting an email address. This is for contact purposes regarding order confirmation and tracking information.

Order Tracking

Log into your account. All your previous orders are listed chronologically.

To see the current status of an order, use the link provided in the Order Confirmation email you received immediately after placing the order. You'll find the Order Number, Shipment tracking number, Status of the shipment, delivery address and payment method. You'll also have the ability to reorder the same items.

Orders placed on Saturdays, Sundays and holidays will be processed the next business day.

General Website Question

Yes, it is completely safe to use your credit card on our website. is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

View our full Secutiry Assurance details here.

Your Gemplers emails will come from Many times customers do not receive our emails because of spam filters or junk mail filters in their mailboxes. Start by looking through your junk or bulk mail folders until you find an email from Gemplers. Then, add the "from" email address to your contact list or email address book. This will stop them from going into the spam or junk mailboxes. You should only have to do this once.

You will receive a web order confirmation instantly after placing your order on the web. You will receive another order confirmation once your order has processed. You will receive a shipping confirmation when the order has shipped. If your order is sent in multiple shipments, you’ll get additional emails with each shipment.

To receive the free gift(s) or special offers from Gemplers catalogs, postcards/flyers or email promotions, enter your promo code in the Shopping Cart.

Promo Codes are found on the front or back of the catalog, at the bottom of an email or in the "Use Promo Code" line of postcards and flyers. Entering the promo code will activate any special pricing or free gift offers associated with that offer.

You must also meet the requirements listed in the promotion. For example, spending a certain amount (before shipping/tax) or buying a certain product.

Promo Codes are found on in our marketing emails, the front or back of the catalog, or on postcards and flyers. Entering the promo code will activate any special pricing or free gift offers associated with that offer.

If you wish to use a promo code online, you can enter it in the Shopping Cart. You'll find a box labeled "Gift Card or promo code" immediately below the list of products in your cart. The code must be entered exactly to function. Only one Promo Code may be used in an order.

The following factors will effect the pricing in the cart:
• Surcharge for larger sizes are added in the cart
• Promo Code discounts display in the cart